Keplr_FAQ_cover.png
keplr-logo.png

Keplr FAQ

πŸ’‘
We have put together this page to help you troubleshoot some common issues you may run into while using Keplr wallet.
Note: This is not a comprehensive list, and we'd love to hear feedback on how to make it better. Please feel free to drop by at our Telegram chat and let us know how we can improve it!

⚠️ LIMITED TIME EVENT ⚠️

dex.jpg
keplr_icon.png
Keplr is the only wallet that supports the Gravity Dex competition. Saying so, the wallet is connected not natively but through the [suggest chain] feature: the Chainapsis team is therefore not responsible for any potential difficulties related to the use of Keplr in association with Gravity Dex. In case you are experiencing any disruption, please get in touch with the organizers as soon as possible.
Introduction to Gravity Dex
Gravity Dex Trading Competition
How do I import my existing account/address to Keplr wallet?
Does Keplr support Ledger Nano hardware wallets?
Can I import multiple mnemonics into Keplr?
I can't remember my Keplr password, how can I reset it?
I can't find the competition website
I can't connect my Keplr wallet to the Competition testnet
I didn't receive the testnet tokens
Can I try the Gravity Dex even if I don't participate at the Competition?
I need support regarding my participation in the Competition
πŸ“‘ Useful Tutorials
⚠️
Keep your Seed Phrase Safe Don’t click on any external link and do not validate your wallet anywhere. The Cosmos & Keplr teams will NEVER DM YOU FIRST.
FAQ_1.png

πŸ’Ž How to Integrate your chain Natively to Keplr

Please get in touch with Chainapsis's CEO Josh Lee via mail: josh@chainapsis.com

πŸ‘©πŸ»β€πŸ’» How to Integrate your chain via [Suggest Chain]

FAQ_2.png
keplr_icon.png
In order to assist you faster and better, we ask you to follow the process below to acquire evidence of the disruptions you're experiencing while using your Keplr wallet. Once you have the screenshots, please tag the admins in the Telegram Support chat.
⚠️ [Network Error] ⚠️
⚠️ Any other Disruption ⚠️
Please remember that you can check this FAQ>[Transactions]>[Why did my transaction fail?]. If the disruption is about Secret Network, please check the dedicated section below.

πŸ’‘What can I do while waiting to receive assistance?

β€’
Uninstall Keplr
β€’
Clear the Cache
β€’
Re-Install
β€’
Check to have all the permissions enabled
β€’
If possible, connect to a VPN
Brave isn't officially supported yet, so if you are having issues with it try to switch to Chrome.
FAQ_3.png
Find more scrolling down to the Networks' section, [Useful Tutorials]
FAQ_4.png

πŸ” Account / Security

How does Keplr store my private key?
What is the mnemonic / seed phrase and why is it so important?
Do each supported blockchain/network have its own unique mnemonic seed phrase?
What is the HD Wallet Derivation Path?
Can set a custom account derivation path when creating an account?
How do I create an account on Keplr wallet?
How do I import my existing account/address to Keplr wallet?
Does Keplr support Ledger Nano hardware wallets?
Can I import multiple mnemonics to Keplr?
Can I import the same mnemonic / seed phrase to many different wallets?
I can't remember my Keplr password, how can I reset it?
Is Keplr the same thing for Cosmos as Metamask is for Ethereum? Can I store any token that is part of the Cosmos Network on Keplr?
Do the blockchains that are part of the Cosmos Network, developed with Cosmos-SDK, have a token standard like Ethereum has (ERC-20)?
How do I manually update my Keplr extension?

πŸ’± Transactions

How do I deposit my coins/tokens to Keplr?
Do I need to fill in the 'memo' field?
How do I check my transaction status, details, and history?
Why did my transaction fail?
Why did my available balance decrease even though my transaction failed?
What is the transaction fee?
IBC Transfers via Keplr

πŸ’° Staking

Which validator should I delegate to?
How much staking rewards / APY can I expect by Delegating?
What are the risks associated to Delegating?
How often should I claim my rewards?
Do claimed rewards go through an unbonding period?
I forgot to claim my rewards before undelegating/re-delegating and now they're gone.
I delegate to multiply validators. Can I claim my rewards at once?
How many times can I redelegate? What are some restrictions to redelegations?
I can't redelegate to another validator.
What is the unbonding period and how long does it take?
I want to stake my $NGM but I can't see e-Money on Keplr Dashboard.

βš–οΈ Governance

How do I know when there are governance proposals in voting period?
How do I vote in a Governance proposal?
Can my validator's vote override mine?
I changed my mind: can I change my vote?

πŸ¦„ Others

What networks does Keplr support?
I don't see e-Money as an available network on Keplr. How can I add it?
Can I view the fiat value of my tokens in other currencies?
What languages are supported by Keplr?
Will Keplr add support for my favorite project?
I would like to integrate Keplr support for my blockchain front end, how should I do it?
Does Keplr have a mobile wallet?
Does Keplr have a browser extension for Firefox?
I've found a bug, how can I report it?
FAQ_5_(1).png

βš›οΈ Cosmos Hub

🟒 IBC Transfers Enabled 🟒
Introduction to Cosmos Hub
Is Cosmos Hub and Cosmos Network the same thing?
πŸ“‘ Useful Tutorials

🌈 IRISnet

🟒 IBC Transfers Enabled 🟒
Introduction to IRIS Hub
Is Uptick supported by Keplr
πŸ“‘ Useful Tutorial

πŸ’» Akash

🟒 IBC Transfers Enabled 🟒
Introduction to Akash
πŸ“‘ Useful Tutorial

πŸ•΅οΈβ€β™‚οΈ Secret Network

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Secret Network
Why can't I see my Secret tokens?
Getting Error related to the viewing key
The Secret Bridge is not working
What is the Secret Bridge Mining Initiative?
Why did my Secret Bridge transaction fail?
Why did my transaction to claim $SEFI fail?
How do I create Secret SCRT / Secret ETH?
πŸ“‘ Useful Tutorials

🌱 Regen Network

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Regen Network

πŸ§πŸ»β€β™€οΈ Sifchain

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Sifchai
πŸ“‘ Useful Tutorials

πŸ›‘ Sentinel

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Sentinel
πŸ“‘ Useful Tutorials

🏦 Kava

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Kava
Is Kava's HARD Protocol or Kava App supported by Keplr?
πŸ“‘ Useful Tutorial

🌟 Starname

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Starname

πŸ”’ Certik

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Certik Chain
πŸ“‘ Useful Tutorial

🌐 Cyber

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Cyber Euler-6
My transaction failed because of [Not enough bandwidth]

⏸ Straightedge

🟑 IBC Transfers: Coming Soon 🟑
Introduction to Straightedge